Upon arrival client stated that the thermostat was completely blank. We proceeded inside to the air handler upstairs. We noticed the primary to be clogged and float switch on secondary drain causing the unit to shut off along with the thermostat. We offered level 2 drain clearing adding blowout valve to primary line. Client proceeded with repair. Repair was successful and float switch is no longer engauged. Unit was cooling upon departure. Other recommendations: plenums and air handler need to be air sealed. Maintenance program recommended to ensure all electrical components and cleanliness of unit is maintained. Client wants to talk to her husband before making a decision about signing up for the maintenance service. CLEAR DRAIN BLOCK - USING NITROGEN ONLY LEVEL 2 CONDENSATE DRAIN LINES NEED TO BE CLEANED OR THEY CAN CLOG WITH ALGAE AND DEBRIS Includes shop vacuuming when necessary and 1 PVC Coupling Also installation of a Quickblast PVC fitting, which improves accessibility

Upon arrival found both high voltage breakers, 60 amp 240v 2pole & 30 amp 240v 2pole were not transferring power when switched to the on position. System has parts warranty. No labor Didn’t have high voltage breakers on service van. Offered to go pick some up at Home Depot for homeowner and come back to install. Provided estimate and homeowner wanted to just buy them himself and install. I insisted that I go pick them up and install but homeowner still declined. Homeowner didn’t want to pay the service fee.

- Contacted homeowner via phone call as a courtesy to confirm homeowner is ready for appointment and to verify address. - I’m gonna stated that he was 20 minutes away, driving from Little Elm, and that he would meet me at the address.. - while waiting for homeowner to arrive performed AC diagnostics on outdoor/condenser. Noticed fan running compressor wasn’t running. - Further diagnostics proved that failure of the contactor (pitted closed) has compromised operations. - homeowner authorized the provided estimate for contactor replacement and VIP annual maintenance agreement enrollment. - replace contactor secured all low/high voltage wiring. Tightened all connections. - Performed minor AC/cooling diagnostic. - Checked all electrical components and amp draws. - Checked refrigerant charge. - Dain Lines not retaining water. - Delta temperature drop across the coil 18°F - Thermostats/zone controller/dampers communicating properly. - System currently cooling, draining, functioning prop

Arrived on site, customer stated that unit was continuously running this morning and then around 1 the thermostat was not powered/wouldn’t run. Customer had breakers off initially. Checked wire connections and everything seemed tight. No water in the float switch. Noted thermostat was original and not from our install. Flipped breakers and everything powered on and began cooling. Allowed unit to run for about an hour with no issues. Measured supply temps around 55 degrees. Measured start amps and found that they were reading high. Also found significant burning on the condenser contactor. Recommended replacement to customer to avoid system failure. Marc elected to keep the contactor for now and had a soft start kit on hand he intended to install. Discussed with Marc that the issue must have been with the thermostat, as there are no other circuit boards in the unit that would cause this. Marc had a thermostat on hand as well and would perform the wiring himself.

Upon arrival compressor not functioning. Performed AC cooling diagnostic and found failed 45/7.5 capacitor. System has expired 5 year parts warranty. Installed replacement capacitor Ran minor AC diagnostics. 20x25x1 filter decent. Checked electrical components. Refrigerant charge is within/at manufacturers operating specifications Temperature is 17°F System is currently functioning cooling draining properly at this time. Annual maintenance recommended ASAP to treat drain lines, clean coils, etc. Technician will have office/dispatch reach out to homeowner to schedule the annual maintenance.. Filter Sizes: Downstairs: 20x25x1 Upstairs: 16x25x1 Recommended high-efficiency filters 20 x 25 x 4“ 16 x 25 x 4“

1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked compressor amp draw. 7. Checked condenser fan motor amp draw. 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Inspected blower motor/ blower wheel. 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Inspected drain lines and treated to prevent blockages 15. Rinsed condenser unit to promote heat exchange 16. Replaced and dated filters Measured high start amps on condenser. This is an indication that the unit is pulling more power than is good for the unit. This could be due to fluctuations in the power grid. Over time this will lead to excessive wear and tear on the unit. I discussed adding a hard start kit to the unit to pr

I arrived at the home because of buyers concern that the unit was not cooling properly. When I arrived that unit was off and not running. I turned both thermostat on and the unit immediately turned on. I measured refrigerant pressures and temperatures coming from the indoor unit. I can only assume that the outdoor compressor had gone into some type of safety lockout. We discussed how restricted airflow to the upstairs zone could contribute to the lockout as well as the location of the air temperature sensor. I modified the ductwork and relocate the sensor. I did also top off the unit with refrigerant. The system is now cooling with a 20° drop. And it has ran for over an hour without any issues. System is cooling properly on departure. Add refrigerant to system Relocate Discharge air temperature sensor And adjust existing ductwork to allow proper airflow to the upstairs zone It is also advised to keep the upstairs thermostat set-point 2/3° higher than downstairs because of the natur

1. Visually inspected condenser coil for debris/ dirty. 2. Inspected condenser fan motor. 3. Inspected condenser fan blades. 4. Inspected/ cleaned wiring connections. 5. Tested compressor/ condenser fan motor capacitor. 6. Checked compressor amp draw. 7. Checked condenser fan motor amp draw. 8. Inspected / replaced return filter. 9. Inspected return plenum for debris/ dirty. 10. Inspected evaporator coil. 11. Inspected blower motor/ blower wheel. 12. Checked blower amp draw. 13. Measured temperature differential from supply to return. 20 degrees measured. 14. Inspected drain lines and treated to prevent blockages 15. Rinsed condenser unit to promote heat exchange 16. Replaced and dated filters Measured high start amps initially, but upon further testing we could not reproduce it. Advised customer that a hard start kit would help prolong the life of the system. She stated she did not have the funds at the moment. System in good working order upon departure.

I arrived at our clients home for a single system maintenance inspection. I began by visually inspecting the indoor attic unit. Our client provided white vinegar to be used with the Total C drain cleaner and I poured both of them down the drain line to help prevent clogging. I then proceeded outside to test and inspect the condenser unit. I found a capacitor that is testing below manufacture specifications. This is subsequently causing the compressor to have extremely high start amps. I rinsed the outdoor coils and measured the run amps they tested better once the coils were clean and the system could operate more efficiently. I showed Tamra what I had found regarding the outdoor equipment. We discussed replacing the capacitor and potentially adding a compressor saver to help reduce the high start amps on the compressor. She requested an estimate and will monitor the equipment for now. The unit is cooling properly on departure but our client is aware the capacitor may fail with risi

Upon arrival met homeowner in driveway. We asked if it was ok to park in driveway and if we were blocking anyone. Performed AC maintenance/diagnostics. Changed both filters 20 x 25 x 1” and dated for today. Checked: all electrical components, low & high voltage wiring/sheathing, motors/amp draw, blower wheel cleanliness, treated drain lines, evaporator coil cleanliness, temperature drop across coil(20 degrees Fahrenheit), capacitor, Contactor, & refrigerant charge. Found high voltage to indoor air handler no properly installed through housing and requires electrical fitting(code/saftey/electrical fire hazard) System currently cooling/draining/ functioning properly at this time. Leaving estimate to install electrical fitting for high voltage at air handler.